Refund Policy

1. Subscription Payments

FinFlow offers subscription-based access to premium accounting, bookkeeping, invoicing, reporting, and business management features.

Subscription plans may include:

• Monthly subscriptions
• Annual subscriptions
• Enterprise agreements

Prices are displayed before checkout.

2. Free Plan

FinFlow provides a free plan that allows users to evaluate the platform before upgrading.

Because customers can test the software before purchasing, refunds are limited to the situations described below.

3. Eligible Refund Requests

Refund requests may be approved when:

• Duplicate payments were made.
• A verified billing error occurred.
• The same subscription was purchased more than once.
• Your subscription renewed after a cancellation because of a system error.
• FinFlow was unable to provide the subscribed service due to a prolonged technical outage.

Every refund request is reviewed individually.

4. Situations That Normally Do Not Qualify

• Forgetting to cancel before renewal.
• Changing your business needs.
• Not using the software.
• Purchasing the wrong plan.
• Dissatisfaction with features clearly described before purchase.
• Internet connectivity problems.
• Third-party integration issues outside FinFlow's control.

5. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings.

• Your subscription remains active until the end of the current billing period.
• No future renewal charges will occur after cancellation.
• Premium features end when the current subscription expires.

Cancellation does not automatically result in a refund.

6. Billing Errors

If you believe a billing error occurred, please contact us within 14 days of the transaction.

Please include:

• Your account email address
• Invoice number
• Payment date
• Description of the issue

7. Unauthorized Transactions

If you suspect unauthorized use of your payment method:

1. Contact FinFlow immediately.
2. Notify your bank or card issuer.
3. We will cooperate with Paddle during the investigation.

8. Refund Processing

Approved refunds are processed through Paddle using the original payment method whenever possible.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

9. Chargebacks

Before filing a chargeback with your financial institution, please contact our support team.

Most billing issues can be resolved much faster through our support process.

Fraudulent or abusive chargebacks may result in account suspension or termination.

10. Plan Changes

• Upgrades may be charged on a prorated basis.
• Downgrades normally take effect at the next billing cycle.

11. Enterprise Agreements

Enterprise customers may have custom billing and refund terms specified in their signed agreement.

12. Consumer Rights

Nothing in this Refund Policy limits any mandatory rights provided by applicable consumer protection laws.

Where local laws provide additional refund rights, those rights will apply.

13. Contact Us

If you have questions about refunds or billing, please contact us: